Terms of Service

These Terms of Service govern your use of the Gutsy Bites website and services. By using our services, you agree to these terms.

• Provider Gutsy Bites is operated by Magdalena Paluch (Gutsy Bites), Wilhelmine-Gemberg-Weg 11A, 10179 Berlin, Germany.
• Services We offer health coaching and guidance, and interactive educational games for healthy habits.
• Eligibility Our services are available to individuals aged 18 and over. Services for children require parental consent.

When you book a coaching session or service with us, a binding contract is formed upon our confirmation.

• Booking Process Submit your booking request through our website. You will receive a confirmation email once we accept your booking.
• Availability Sessions are subject to availability. We will notify you if your requested time is not available.
• Rescheduling In case of individual coaching sessions you may reschedule up to 24 hours before your appointment at no charge. However group coaching sessions can not be rescheduled.
• Cancellation by Us In rare cases, we may need to cancel. You will receive a full refund or alternative appointment.

All prices are clearly displayed and include applicable taxes.

• Pricing All prices shown are final prices including VAT where applicable. We currently operate as a small business under § 19 UStG (Kleinunternehmerregelung).
• Payment Methods We accept payment via bank transfer and other methods as displayed during checkout.
• Payment Timing Payment is due upon booking confirmation unless otherwise agreed.
• Invoices You will receive a proper invoice for all payments made.

As a consumer, you have the right to withdraw from the contract within 14 days without giving any reason.

• Withdrawal Period 14 days from the date of contract conclusion (booking confirmation).
• How to Withdraw Send a clear statement (e.g., email) to us declaring your withdrawal. No specific form required.
• Effects of Withdrawal We will refund all payments within 14 days using the same payment method you used.
• Exception for Services If you request services to begin before the withdrawal period ends, you may owe a proportionate amount for services already provided.

We provide health coaching and educational content. Please note the following about our services.

• Nature of Services Our coaching is educational and informational. It is not a substitute for professional medical advice, diagnosis, or treatment.
• Individual Results Results vary from person to person. We do not guarantee specific outcomes.
• Your Responsibility Consult a healthcare professional before making significant changes to your diet or lifestyle.
• Service Availability We strive for high availability but cannot guarantee uninterrupted access to online services.

We take responsibility for our services, but there are reasonable limitations.

• Our Liability We are fully liable for damages caused by intent or gross negligence.
• Slight Negligence For slight negligence, we are only liable for breach of essential contractual obligations, limited to foreseeable, typical damages.
• No Exclusion Liability for injury to life, body, or health and under the Product Liability Act remains unlimited.
• Force Majeure We are not liable for failures due to circumstances beyond our reasonable control.

Our content is protected, but we respect your ownership of your own materials.

• Our Content All website content, games, graphics, and materials are owned by Gutsy Bites and protected by copyright.
• Your Use You may use our content for personal, non-commercial purposes only.
• Your Content Any content you submit remains yours. You grant us a license to use it for providing our services.
• Feedback Suggestions and feedback you provide may be used by us without compensation.

We may update these terms occasionally. Here is how we handle changes.

• Notification We will notify you of material changes via email or website notice at least 30 days before they take effect.
• Your Options If you disagree with changes, you may terminate your use of our services before the changes take effect.
• Continued Use Continued use after changes take effect constitutes acceptance of the new terms.

These terms are governed by German law with full consumer protection rights.

• Applicable Law German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
• Consumer Rights If you are an EU consumer, you also benefit from mandatory consumer protection laws of your country of residence.
• Dispute Resolution We are not obligated to participate in dispute resolution before a consumer arbitration board, but we are always open to finding amicable solutions.
• Online Dispute Resolution The EU Online Dispute Resolution (ODR) platform was discontinued on July 20, 2025 (EU Regulation 2024/3228). A list of dispute resolution bodies is available on the European Commission website.